Experience How It Works Services Start

WELCOME TO

Experience
beyond the surface

We deliver far more than traditional mystery shopping. Our immersive, end-to-end evaluations offer a 360° view of your business uncovering not just what’s happening on the surface, but why it’s happening, and how to elevate it.

Our team of seasoned mystery shoppers — experts in hospitality, residential, retail, resort, hotel and brand experience — bring deep industry insight and a discerning eye to every engagement. This isn't just about checking boxes; it's about revealing the emotional, operational, and experiential truths that define how your audience connects with your brand.

Our assessment includes:

A comprehensive experiential audit of your people, property, service and digital presence

In-depth analysis of all resident touchpoints — physical and virtual — capturing real-world impact and missed opportunities

A clear, actionable report with evidence-based recommendations tailored to your unique goals and challenges

Where standard feedback tools fall short, Livewire’s methodology gives you the clarity and strategy to move from good to exceptional

Let’s explore how we can transform your resident experience — one insight at a time.

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How It Works
sign-in, report & deliver

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Services
crafted for you

Mystery Shopping

On-site and digital evaluations of service quality, staff, and customer experience

Compliance Audits

Detailed assessments to ensure brand standards, policies, and service protocols

Ongoing Monitoring

Real-time monitoring of service quality and operational performance

Premium Reporting

Custom and data-rich reports delivered instantly through a secure web platform

Tailored Solutions

Flexible programs designed for retail, malls, property management, and more

Help Desk

Responsive support team available to quickly resolve inquiries and issues

TRY NOW

Turn mystery shopping into powerful insights, all in one place

Track performance, spot trends, and share actionable insights.